Those who waded through the saga described in my last post will recall that 1) I was advised by CCCU to close my checking account because I lost some checks 2) I opened a new account but after a month the new checks hadn’t come 3) CCCU contacted the Deluxe (check) company and was told that the checks must have been lost in the mail 4) CCCU closed THAT checking account and opened a new one for me and 5) I had to contact all 14 of the utilities, credit cards etc that I have payments deducted for to advise them that the payments would now come from a THIRD checking account.
I imagine you can guess what happened next. The day after I finished all the letters, calls and visits changing the account number for the second time (North Valley Bank insisted on an original letter) , the checks showed up for the second account, now closed. According to the package, the checks were mailed from Lancaster, CA on March 13. It took FIVE WEEKS AND ONE DAY for a small package to arrive here from Lancaster. In the meantime I had tried to research the lost-mail stats fro the USPS and found- not surprisingly- that there are no clear figures. The consensus seems to be that the loss rate is between 2% and 5% for the USPS and a QUICK survey of what’s available on the loss rate of UPS and Fed Ex seems to indicate that customer satisfaction is far higher with UPS than with Fed Ex but I wouldn’t bet the farm on it. A graph published by Fed Ex gives their loss rate as .55% for what that’s worth.
I was curious to know how long it would take me to hear from CCCU since the very helpful and talented staff there are skilled at calming customers and I really wanted someone from management to give Deluxe a reality check on their delivery times. This morning a nice person named Jolene (“like the Dolly Parton song”) called and we agreed that if this NEXT order of checks doesn’t get here in two weeks, I should call her and she will call Deluxe. I’ll settle for that. I will also mention that the envelope in which Deluxe mails its checks ( with the box flattened but you’d have to be an idiot not to figure out that the “Important Documents Enclosed” are checks) in a plastic envelope that says “tamper-proof” but which can easily be cut open so should really read ‘tamper-evident”.
I hope this is the end of it.
I will add just one thing more. Of all the entities I have had to deal with during this mess, the EASIEST one was Suddenlink, the WORST one was PG&E. Happy Spring!