Is This Good Customer Service? You Be The Judge.

I have had most of my money in Coast Central Credit Union since I moved back here in ’93. At one time I had my mortgage with them too. Mostly they have been okay, okay enough that I stayed with them.  Today I am madder than the proverbial wet hen, and here’s why.

Over the weekend of March 8 I lost my checkbook. I rarely write checks and believe me I won’t be carrying that checkbook again without a specific purpose but in any event , it turned up missing and you know what happens when you report that to a bank. They tell you: Close the account so the villains out there can’t use your checks. We did so and I obediently opened a new account with Coast Central and they gave me a few checks to use until I got the new box. Meanwhile I had to notify EVERY ONE of the 14 parties I had authorized to take payments/debits about the new account number. I called or visited North Valley Bank, HCSD, PG&E, Suddenlink, State Farm, PayPal, three credit cards, Recology etc etc etc. It took a week.

Then I waited for my new checks. I had to go to CCCU and have some checks printed up  so I could pay Fullerton’s for my tax return. As of yesterday,  I was waiting a month for the new checks that were promised in two weeks. Finally I went over there and pressed the issue. The nice lady in New Accounts called the check company who told her the checks were LOST IN THE MAIL.  Who the hell mails blank checks through the USPS? Well, Coast Central does.  And it’s your tough luck if they don’t make it.  The nice lady was sympathetic but I HAD TO OPEN A THIRD CHECKING ACCOUNT, and I am in the middle of the second round of notifications to PG& E etc etc.  In an effort to stave off further disaster I told them to hold the checks at the CU and I would come pick them up. Again it seems to fall to me to be proactive.   

Why can’t they shave a few cents off Dean Christensen’s million-dollar salary and FED EX the checks? Boom! NO more “lost in the mail”.  I’ve really been thinking about Coast Central and how it really has been getting a free ride by  by being active in the community, as they shoud be.  Makes me think I should drop in on a board meeting or start a user’s group or something. Anybody with me?