From the Eureka-Humboldt Visitors Bureau:
“All front desk staff, concierge and visitor-serving employees in Humboldt County’s hospitality industry are invited to attend a free concierge classroom at the Humboldt Bay Tourism Center.
According to the release, the class will be from 10 a.m. to 1 p.m. on both Monday, May 2 and Monday, May 9, and include a free lunch. The tourism center is located at 205 G Street in Old Town Eureka.
The release states that the courses will feature Paul McNally, the manager of the Ingomar Club, who will talk about hospitality etiquette, including dress, grooming, speech and behavior to provide “World Class Service”; Cari Shafer, manager of the Red Lion Hotel in Eureka, who will discuss front desk customer service issues and service recovery for “Making It Right”; and Alegria Sita, wedding officiant and owner of Gala Weddings & Events, who will provide tips on how to make referrals, assist guests and convince them to “Stay Another Day.”
Participants will also get a free Humboldt canvas tote bag, according to the release.
Call or email the Eureka-Humboldt Visitors Bureau at 707-4435097 or firstname.lastname@example.org to reserve a spot in one of these classes.”
I am delighted to see another of these programs come along. They are needed periodically. I blogged before about taking a visitor to the old Seafood Grotto where she asked the waitress what there was to do in the area and the waitress answered “Nothing”. Then she asked about the oyster stew and the waitress wrinkled her nose and said “Eeeww! I wouldn’t eat those things!” They closed shortly after. Wonder where she’s working now?